I bought from them a month ago, where I purchased over $1,280 in merchandise. The first time, we got the half of the order wrong. Wrong as in wrong rings, wrong sizes, etc.
So we decided to go to her office and get our refund. Sue, the owner, told us she did not want to do that, and that she will make it up to me with a special discount. So since I was not going to get my money back from her at that time, I decided to do everything all over again.
But this time I would have everything shipped directly to Argentina and Chile, the places where I was going to sell these items. She told me that she had experience selling overseas and never had a problem with any customers, due to the fact she would put a certain amount of money outside the box to avoid customs. So I took her word and she shipped everything to the countries.
I found out days later that the merchandise was in customs, and I had to pay around $550 in Argentina, and $100 in Chile to release the goods.
I told her to reverse the merchandise so I can take it myself. I was also told that they could not do that because of UPS.
I called UPS myself and they told me that it would not be a problem returning the merchandise, but only Sue could do it. I called her several times, but she would not pick up the phone. I told her I was going to contact my bank to get my money back.
She replied back saying she was not going to give me a refund, no matter what. I have contacted my bank, and was working on getting back my money.
I have also found out that her popular products say "SWAROVSKI."
But the crystals are actually fake. They are NOT Swarovski, they are Cubic Zirconium. I know because I found out who she is buying them from. Also, she is not the manufacturer, but a distributor buying from a distributor.
Randy
apt 218, Florida
U.S.A.
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