We arranged a through Priceline for the household, and required 2 bedrooms, but got a typical space with 1 king-sized mattress instead. Some how within the scheduling procedure Priceline changed what we expected for. We did not understand this in the beginning, but discovered this out after I named to protest the "reduced" "name-your own price" cost was really *more* compared to resorts own web site confirmed! I named to protest concerning the cost simply to discover that my children would need to rest on the ground, since the space PL offered us just had a king-sized bed. The client support individual at PL might have cared a less. She stated that the agreement plainly confirmed that people had bought a typical area. But my eyes obviously appreciated that people had reserved an area for just two people and 2 kids. After paying 45 units of the CS representative stating the same again and again and once again I eventually quit. I kept declaring a typical space wont accommodate our household and our children will need to rest on the ground. She kept saying used to donot state your children would need to rest on the ground. I mentioned you realize which means four people in one single sleep. She stated that is that which you requested. I mentioned no I requested 2 bedrooms in a reduced price and got 1 sleep at a cost that's greater than the resort costs, and spherical and spherical and round she went... I stated the main reason I am calling customer support would be to attempt to cure an issue, to not be see the agreement. But she never attempted to correct the problem. PL customer support individuals have no capacity to alter something. It isn't actually their problem. Once I recognized this I quit. Priceline is truly a sorry ensemble. I named my Credit Union plus they offered me the actions to challenge the costs. I'll NEVER USE PRICELINE AGAIN! I have applied Hotwire atleast 20 times annually with about 90% satisfaction. On these occasions if you find a problem, the client support representatives fundamentally repair the problem; even if the problem may be the resortis. You shouldn't be clotheslined by priceline.
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