My teenage daughter went to florida on springbreak along with all the other teenagers breaking. She had roundtrip tickets to florida and back home to ny. Sounds simple and ordinary right? Wrong. She missed her flight because she was late. Not very responsible on her part, I strongly agree. But, nothing unusual. Happens all the time. So she calls from the airport because now she's scared and worried. I heard her fear and her tears wich automatically upsetted me. I told her to calm down and let me speak with a represantative. She say "mommy no-one is here they closed down everything. No wonder why she was scared. Anyway i said lady (that's her nickname, because she is such a lady) you have to be able to speak w/someone you cannot possibly be at the airport alone. She said mommy all they gave me was a 1-800 # and left. They are closed for the night. When i called the 1-800# first rep. Stated she will not be returning home on their flight. I started crying because now i was scared. I asked for a manager and she said my daughter had forfieted her ticket because she was late. I said thats ok can we get her on another flight please she's at the airport by herself and doesn' know what to do and i don't either. I guess in a way i was hoping for a miracle, because margaret (the manager) did not even stay on the line for more than 4 minutes before she hung up. My daughter is still not home and it is now Monday 03-24. She was scheduled to be home on 03-22 Easter eve. I havent slept at all this weekend. This airline needs to be exposed. They are ripping consumers off w/no compassion nor sympathy. As far as i am concerned they are responsible for my daughters well being and safe return home. God bless us all... Sad and worried mom...
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