We would like to report that the Krystal Cancun is operating with unethical business practices, and what we believe to be fraudulent, given what we recently experienced earlier this year (May). We would also solicit your help in helping to bring justice to the countless others that have been taken by their schemes by seeing to it that refunds are made and this practice stopped, as it only tarnishes your country.
Summary of complaint
1) Income misrepresentation. During our sales presentation it was stated that we could easily resell our ownership, and by the time our 6 month same-as-cash financing would be due, have enough rental income to pay our investment off. Mr. Rafael Septien at the Krystal put that in writing, in a follow-up meeting where we had presented him with a request to cancel (well within the 5 day rescission period). At that time, he also provided a fax from Emrem, the broker they were dealing with, claiming "high demand" and that the property, indeed, would have no problem renting. Because of both these actions and a "sugar-coated gift" of extra weeks for our "inconvenience", we withdrew the cancellation.
Unfortunately the income promises turned out to be false. 8 months have now passed and no rentals have taken place. My same-as-cash financing with Bank of America came due during this time, so not wanting to destroy my credit record or pay high interest rates, we decided to pay this off. We are now left holding up our end of the bargain, while no one else feels an obligation or responsibility to live out theirs.
2) Lost week of timeshare. We purchased in May with the first week of our contract effective also in 2007. Later that summer we paid our 2007 dues. We were told during our meeting that we had until the end of the year to deposit that 2007 week with RCI while we held out on the rental possibility. While waiting for clarification to that in a message sent to Daniel Diaz (Emrem) and Ray Rubino (Krystal) we then learned our reservation window had expired.
When we called to complain, Mr. Septien promised to make it right by issuing us a bonus week. Unfortunately that "bonus" turned out "bogus" as it came with a "$200 string attached", hardly giving us the week we were entitled to! Just to show how wrong that was, we supposedly already had the benefit of unlimited weeks anywhere in the Krystal vacation club at a similar cost (something we also now believe to be untrue) so why he'd think that his bonus week was a bonus under those terms is beyond me.
Mr. Septien, and others serving him during this entire transaction, not only mislead us with false information, they lied to our faces by making untrue claims and promises. At this point we don't even have the confidence in the Krystal to think that anything we were told (or sold) was true, even to the point of claiming ownership of a legitimate timeshare!
This institution is being tarnished by people like Mr. Septien that are using a former football career and his "dream team promises" to completely mislead people with unethical business practices. He is not part of any "dream team" that I want to be associated with.
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