Am currently on active duty in the USMC and decided to take a long awaited vacation with girlfriends to Nassau on Spirit Airlines. My travel dates were from 24th October to 31st October, due to hurricane Noel we were unable to fly back to the United States on that day.
I first received a message from husband that Spirit had contacted my home informing me that my flight was cancelled and I had to make future arrangements with the airlines utilizing the 1-800-772-7117 number which I thought was so ridiculous on the part of the airline due to the fact that was in the middle of a hurricane. After numerous attempts and outrageous long distance phone calls to Spirit it was noted that my record was lost and can't be located at that time and that I needed to call back in the morning.
That initial phone call started at 2:50am on Wednesday 31st October. Two phone cards later costing at total of $100.00 the conversation ended with no success of finding my record at 5:07am. This process continued on Thursday morning we were informed not by Spirit Airlines but by relative state side that the airports were close and our flights will not be flying until Friday we tried to contacted Spirit it was then they informed us that they were not seeing this cancellation and the airport showed scheduled flights.
The customer also advised us that they were unable to see a hurricane because of the fact that they "customer service" did not have access to the internet to keep up current events. At this time it was asked as to what location where they working out off and I told Manilla, Phillipines. "This is scary". This was my second attempt to have my record located and was not successful. Later that day there was no success with getting through to the 1-800-772-7717 number from our location, we continued to have relatives state side try contacting Spirit and this is how we found out that not only there was one flight leaving Nassau on Saturday but their records show I had somehow already left the island of Nassau on the day of the hurricane.
How can this be when the airport was shutdown? On Thursday night with no success from Spirit Airlines I then purchased a ticket with Continental Airlines that was due to leave on Friday. The other members of my party were also told by Spirit Airlines that they would be charged a fee of $170.00 to make any changes to their tickets, because they were unable to waive this fee in the system on their end. They decided to go to the airport and camp out until Saturday only to learn that there was another flight leaving the island on that day (Friday).
The members of my party were able to still fly and have seats with Spirit Airlines myself on the other hand was forced to purchase a ticket with Continental Airlines confirmation number AM8SMY. I am requesting that Spirit refund the second leg of my flight to include all taxes and luggage fees with them from Nassau to Washington, DC and the ticket that was purchased with Continental Airlines costing 226.00 due to not having a seat located at the time of travel and all phone fees incurred during this ordeal for a total amount of $425.75.
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