Complaint / Review
The Knights Inn - Groton - Wyndam Hotels And Resorts
The Knights - Groton - Wyndam Hotels And Resorts, They gave my family an unsanitary room, double charged after paying on Priceline then only refunded one charge when we refused to stay there. Groton Dallas Texas

My family and I visiting Groton, Ct needed a hotel and booked the Knights Inn on Priceline paying $109.93 for it. We got to the hotel which had a not so safe feeling and they told my husband that we did not pay online and would have to pay then and there. He did and they sent us to room 226.

We had our young children with us including our 4 month old. We got the kids into the room along with all of their things and finally got settled when my husband found a long black hair and yellow toenail in the bathroom along with a red "sludge" spot on the toilet. Being that it was late at night and we just needed somewhere to sleep, he cleaned it up and tried to ignore it. Until we noticed the very large dried blood stain on the SIDE of the box springs on one bed and blood splatters on the other box spring.

I can only imagine how a blood stain that large gets on the side of the bed. Questioning the safety of the place and the obviously unsanitary conditions, we got the kids packed up and headed back to the car as quickly as possible. My husband went in to get a refund and Wendi told him that she couldn't do that because we had been in there for 45 minutes.

Late at night, we had to find another hotel and pay them for a night also. The next morning, my husband went back and talked to the manager, Mr. Shah, who was little help.insisted that his rooms were clean but did give the refund of the money that they took the night before but refusing to give us the Priceline refund (doesn't the hotel get the lions share of that money?)

I have written letters to the company that owns the Knights Inn and they just send them to this manager who sends me a letter stating since they offered us another room and gave us back one refund then we need to go to Priceline to get our other money back. Priceline states they will not refund. Period.

If I could only have snapped a couple of pictures of this, this letter would be going to the health department! We are only asking to break even on this transaction. Because we could not stay there, we had to pay another hotel for the same night.