Trafalgar Turns Into Traf-vulgar Tour We didn't receive what they promised through their advertising. Headquarters in Bermuda for tax reasons...
My wife and I took our 3 kids on a tour of the UK with Trafalgar Tours. Per their advertising brochures all hotel rooms were to be First Class, meals were to be First Class etc. We decided this is what we wanted and paid them First Class rates based on their advertising for the tour.
What turned out in reality in almost 40- 50% of the cases during the tour were anything but First Class. Many of the hotels were what I would term tourist class or less, a couple hotels could only be described as almost flop houses. Holes in walls - some plugged with toilet tissue, stained bedding and carpeting, furniture even the Salvation Army would reject, dirty, no shower, noxious smelling rooms, etc.
I have some photos if interested.
In one case a TV mounted on a wall stand was almost falling off the wall - very dangerous - told the tour guide and he didn't want any part of the situation with the hotel. He said this wasn't his problem. A new room was provided after discussion with the desk.
There were many situations on the tour like these and I would estimate 70% of the folks on the tour had the same negative comments and experiences. We felt there was definetely fraudulent advertising and we will probably take it up with better business and our state's consumer advocate dept.
We talked to others and they told us they heard similar negative things about Trafalgar and many recommended Globus instead. Don't take Insight as they were bought by Trafalgar we were told.
I wrote and sent some photos to Trafalgar customer service in Switzerland over a month ago and haven't heard BOO! This is what we expected.
Bill
St. Petersburg, Florida
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