The company under the name of Travel Agent Go Direct contacted me on 11/8. They represented themselves as a company in conjunction with my bank. They had most of my bank and account information. Yes I did confirm and give them the ending digits of my account, but did so because I they stated that for my security they needed me to verify those numbers.
Upon getting off the phone I decided to check out the information that I was given. It was then the I came across a few sites, one of them at usacomplaints.com, and realized that it was a scam.
I called the company back to try to cancel, was given the run around and was told to wait until my package to get the information to cancel. Upon this call, I immediately went down to my branch and informed them of the situation. It was explained to me that I could not completely close my account because there were still transactions pending. The branch manager informed my husband and I that the account would be changed to a penny-pay status to allow those four transactions to clear. We opened a new account. I left the bank with the feeling that I had taken care of the situation to prevent my account from being charged without my consent.
I did receive a package from Travel Agent Go Direct and I did call them to cancel as a precautionary measure and to do the right thing according to their instructions. I asked the phone operator if this cancelled the whole offer discussed over the phone, all of it, and was told that my call took care of it. I called back and talked to a different operator to make sure the account was closed.
It was not until 11/05 that I received the first of many NSF letters informing me of an overdraft on my account. I went down to the bank and talked with the same bank manager. We tracked down the problem to a charge of $149.00, but there was not tracking information attached to the transaction to find out who the charge came from.
She closed my old account completely and began the process of filing a fraud claim. I went home to try to track down the source of the charge. That night when going through the mail I found a package from Floridaway Vacations and Prism. They both had a limited time trial offer, upon the expiration of I would be charged. The Floridaway offer was the one that charged me the $149.00.
I immediately called the company and inquired on the charges. I was told that I had neglected to call in time to cancel. I informed them that I had not received the information in time to call, they told me that there was nothing they could do to fix the situation. I insisted that they cancel my account and declined all offers to keep the vacation package (which had several additional charges attached) and the gas vouchers they were going to send me. I was given a cancel code. I was told by the operator that Prism was about to post a charge to my account the next morning and was given a number to cancel.
I preceded to call Prism and cancel, I was also given a cancel code. Here I am now with a charge to an account that should have never been accessed and was never authorized. I went down to the bank immediately when this happened to make sure that fraud would not be committed against me, but unfortunately some how, this company was allowed to access my new account when the only account information they had was my old one.
I am now fighting with the bank. NEVER GIVE OUT ANY INFORMATION OVER THE PHONE!!!
Am
Vancouver, Washington
U.S.A.
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