Purchased airline tickets via Expedia.com, flying from Flagstaff, AZ to Rapid City, SD. Air fare was $1525.80 (for two passengers) back in August. At a layover in Salt Lake City, the associate at the window rudely slammed the window shut in our faces and yelled, "this window is closed, go to the back of that line" (the only open line). So, we complied and because of this, missed our flight.
Our flight was scheduled around a wedding, and we would have been there the night before. The best United could do to remedy the situation was the next evening, which was AFTER the wedding (the whole reason for the trip. I mean, why should we have gone to Rapid City AFTER the ceremony was over and everyone gone? Pretty stupid if you ask me.), so we took the other option of being flown back home the next day.
The meal vouches given were already expired, so we had to pay for our own meals. The hotel tab was picked up, but the flight was only to Phoenix, not Flagstaff, so we had to have family travel 200 miles to pick us up and bring us home.
On top of that, we had to pay for one day car rental one night hotel for the reserved services we had setup prior to the trip.
I have contacted United numerous times, and had very few responses, none of which let me know what, if anything, they plan on doing to remedy the situation. The only thing they make clear is that they will not cover the incidental expenses accrued due to the situation they caused. They never even offered to refund me for the airfare I was unable to use (remembering it was their fault the flight was missed).
Four months later and still no remedy.
Of course, I await a rebuttle from somebody, saying idiotic excuses for poor (or no) service given that was paid for, but there is no excuse. If a service is paid for, it should be given, or the money spent refunded. This was no act of God, unforseen situation, or anything like that. This was poor service, and mistreatment by a rude employee that caused the entire situation.
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