Valentines Week in my fiance (Patrick) traveled from Buffalo NY to Dallas TX to visit me. He specifically requested that his luggage be kept under his wheelchair during the trip. They refused his request, tagged his luggage as "special handling" and took it from him, despite his protests (they had mis-filed his luggage before!).
The luggage never made it to the first stop. Greyhound officials assured Patrick that it was placed on the next bus and would make it just after his arrival. They lied.
When Patrick made it to Dallas, his luggage was gone (2 pieces). We filed a trace. Nothing. All he had for his week's visit was what he had on his person. We had our special Valentines Dinner with him in just his traveling duds.
After the week passed, we had to spend several dozen dollars to replace what he needed. All he owned were in those bags. After about 2 months or so, Patrick got a call from Rodgers State University in Oklahoma. They inquired about a checkbook of Patricks, if it was missing. Yes, it was amoung the stolen articles. The kid who had it did a minor traffic violation at the campus and had been pulled over and a sharp officer noticed the checkbook sitting on the front seat, and that it did not match the name to the driver. Because the checkbook had not been reported as stolen, the kid was released. He fled thereafter (had been visiting a girlfriend).
Apparently, he lived in Austin or San Antonio (forgot which) and had traveled by Greyhound to visit his current girlfriend. He had a layover at OKC, and had noticed Patrick's luggage moving about on the conveyor belt, with no one tending to it. He saw his opportunity and took the luggage.
He did try one of Patrick's checks, and it was recovered, but over $600 worth of new clothes & new luggage were gone. We submitted all documents of what was in the luggage, costs from receipts (almost all new articles), the police report, conversations with various parties, but Greyhound turned a deaf ear and would not recover Patrick's full loss. They did their standard "oh well, so sorry, here's $250" check & closed the incident.
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