My husband and I were in Pensacola Florida March for a training class my husband had to attend. We made reservations to stay at the Pensacola Beach Best Western through their central reservations office for the specific purpose of staying on the beach and using metal detectors for amatuer treasure hunting, just basically to relax when the training classes were completed.
When we arrived at check in the hotel was still devastated from the hurricane that had come through in Sept. Access to the beach was denied from the hotel and we were told citations would be issued if we attempted to go to the beach from the hotel only after checking in. The only beach access was 2 miles up the beach at a public beach access. We were not told this upon making these reservations and would have never stayed there if we had known, or at least had the opportunity to make an INFORMED decision. We were charged over $140.00 per night to stay there and there was NO BOTTOM FLOOR on the hotel, no beach access, no pool, construction started at 7: am every morning (again something we were not told). We left after only staying less than 24 hours.
I understand a natural disaster can make things happen that are completely beyond someones control, but the public needed to be made aware BEFORE making a reservation that this was going on.
Upon calling central reservations at Best Western on my return home I complained and was told they were not aware there was any problems at that resort. I have photos of the devestation to the hotel, pools, my room etc. And demanded a refund. I was told it would be forwarded to the hotel manager itself and he would have 7 days to review it.
Bottom line: Don't reserve a room there any time in the near future. You will be dissappointed.
Trim in bathroom falling off, watermarks on mirror, rust on doors
No bottom floor at all
Tape/construction fencing denying access to beach
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