Dear Sir or Madam,
I arrived on Tuesday with Air Berlin AB7472 from Düsseldorf (DUS) to Boston (BOS). On the way my bag was lost. At the baggage claim the Air Berlin employee told me that they would issue a claim on my behalf because I had to reach my connecting flight to Florida. I left her my boarding pass, my phone number and the company and colour of my bag. Till now I wasn't contacted. Today I drove to Orlando airport as I'm making a roundtrip. The employee of the American Airlines baggage claim gave me your contact and told me that it is better that you issue a claim and not he in Orlando because he did not find anything in the system. So I'm sure the Air Berlin employee didn't do anything.
Perhaps you can also provide me contact details from the Air Berlin/American Airlines baggage claim to call and ask them about their employee. I do not know the name anymore but it was a woman, about 35 years old.
Please search my bag and get in contact with me as soon as possible as I'm without my belongings for four days now.
Flight details
AB 6775 NUE to DUS
AB 7472 DUS to BOS 02.08.2016
Luggage details: silver, brand: Travellite
As I am making a roundtrip it is important to contact me in case of finding my bag to coordinate the delivery.
Thank you very much for your help, I would really appreciate it.
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