Complaint / Review
Travelocity
Hotel Refund Refused After a Death in the Family

In July my family booked 2 nights in a hotel in Milan, through Travelocity. We had booked a vacation in Italy and Switzerland for my husband's 50th birthday and were passing through Milan for 2 nights. We had a very tragic death in the family and lost my dear brother at the very young age of 40. We had to cancel our vacation, due to the funeral, etc.

Travelocity refused to refund our money on the hotel. We spend tens of thousands with this company every year and the total hotel cost was less than $400. Travelocity showed no compassion and refused to help us. We even asked for a credit so we could use it in the future but every answer was a big no. Do not use this company, all they want is your money, they don't care about the customers.