My flight back from MCO would have been fine except they ruined a new suitcase. The zippers had been ripped off and my articles had been gone through, and not by TSA. My shirt and shampoo had been moved to a front pocket and of course the shampoo burst getting the shirt sticky and I wanted that shampoo as a memory of the resort I had stayed in. I am missing a lock that was a TSA lock I paid $25 for and the other is on a ruined zipper. I had to rip the suitcase open to get to one part. Did they apologize? No because it was a zipper. Well they had thieving employees breaking into a suitcase and I am out a new suitcase. Anybody could have stolen the stuff from that point too. They only gave a tiny voucher of $30 for a new suitcase that cost $60 and a lock. Nothing else. No sorry no somebody will be terminated. I feel this is bad service because United took great care of my bag even with the connecting flight. Explain that.
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