I booked/paid return ticket from LAX to BLR thro', one way used already and my return tkt is originally booked for July 3rd. As I changed my travel plan, called customer service on 5/16 and changed my return date from July 3rd to Aug 21st after spending nearly 2 hours on phone. Everything was fine till then and my itenerary showed up in expedia site too. Yesterday, I checked my itnerary and found my return tkt details are missing both original July3rd one as well as new Aug21st one. Only one way completed details only shows there. Called customer service yesterday night, they couldn't resolve even after 2 hours waiting in the line and call got disconnected. Called again today morning, waited 40 minutes, not resolved. They told they will call me after 1 hour but never called me back. Afternoon called again, after 45 minutes, the lady says some problem in the system and asked me to call again after 1 hour, I asked her connect me to Superviser, she said yes but after waiting for 5 minutes, she hung up the phone.
I never seen such pathetic service in my life... Horrible/horrible service. And even after 5 hours waiting on phone totally, still my return tkt not confirmed, not shows up, which I already paid for. Not sure what happened to my original ticket booked on July 3rd and subsequent changes made for Aug 21st. I submitted my enquiry online but no response... I am worried about my return now as they are not able to book after collecting money
Now, I don't know what to do... I am scared to call their customer support again.
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