In September I was referred to Motel 6 in Pigeon Forge. I called and asked for a price for 1 night. I was quoted a price of $24.99 tax. I reserved the room for the night of November 25th and was given a confirmation number and the whole bit. I explained to them that I was planning a surprise wedding for what I hope to be my future wife and that was why I only needed the room for 1 night because she would be staying in a cabin and I would check out the next day for our wedding.
Upon my arrival around midnight I gave them my name and told the desk clerk that I had a reservation. The clerk found my name and reservation and proceeded with checking me in. I thought that everything was going fine until I was asked to sign the receipt. That is when I noticed that the total was nearly $56. I questioned this and she said that the rate had gone up. I explained to her that I made the reservation in September and was quoted $24.99.
Instead of making the changes I was forced to pay the higher rate. She said that she did not "lock in" the $24.99 quote. The $56 is not really an issue since you expect to pay a higher rate during peak season. However, when you go and you're expecting a price that is more than half of that it is really a shock. It's like buying a house for $100,000 and at closing being informed that it is $225,000 because your real estate agent didn't "lock in" the price.
I just feel that I was totally mis-lead and that this is a very unprofessional way to do business. Needless to say I WILL NOT stay at Motel 6 in the future.
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