Booked a flight for my 13 yr old and me on Travelocity.com... insurance was automatically added to our fees. I could not remove the insurance but thats not the worse part. I went ahead and booked the trip with the insurance and encountered a personal emergency with my 13 yr old that required us to get him home a day earlier than expected, at a cost of a $300 change fee. Well upon returning, they took my call and gave me an hour of paperwork to fill out and later refused the claim anyway. (because i ceased to take my son to a doctor-. Even id i did, he would have had to be on his death bed for travelocity to comply with the claim)
None of this fine print was presented to me when the insurance was magically added to my booking. Even for the folks that may elect for this insurance, beware, because you only REALLY learn what is covered upon opening a claim. And its not what you would think.in my opinion, the fact that this was selected for me (w/o the choice to remove) and the fact that they denied the claim, i consider this a scam.
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