Awful customer service! Awful! Christie Pelham should NEVER get on the phone with a customer/client. She and customer service should never be in the same sentence much less paragraph!
DO NOT PURCHASE vouchers/certificates FROM GRAND INCENTIVES or any of the other names that they use. I was told that they have 17 different websites!!!
Please know that I have had the absolute WORST experiences with Grand Incentives. I have called them 6-10 times since ordering the incentives package from them, to get some specifics on the many different vouchers/certificates I ordered. Every time I call, I am passed around from person to person like a holiday platter, with no one being able to "Find me" in their system. 20-40 minutes wasted with each call! FRUSTRATION!!!
I called and left a message for the man that I believe is the owner and he never returned my call. I called and left a message for Christie Pelham and she didn't return my call either. I called back again on the 3rd of this month (Dec), THREE times in one day, after being passed around and finally ended up talking to Christie Pelham. She told me to return the products after laughing at me over the phone, when I told her of my experiences, which I brushed off. I told her that I would keep the 3 day/2 night certificates but return everything else.
I had to email her Yesterday to inform her that she had received the products back almost 2 weeks ago and to ask for the details of my credit. She is giving me a credit minus a 15% re-stocking fee, which she never mentioned, while we were on the phone. It is their bad service that is making me return the products and they charge me a restocking fee? No were in ANY of their communication that I received, is this noted.
After CONTINUOUS awful service and reading their reviews, I wanted to return the vouchers that I kept and I DO NOT want to hand these out to clients who will also experience this HORRIBLE service. They won't take the vouchers back.
They are a LESS THAN HORRIBLE example of CUSTOMER SERVICE that needs to GO OUT OF BUSINESS!
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