I've experienced high-data useage on my information pack for 2 following weeks. I've attempted confirming this issue to Vodacom Info Records Department (082 155) going back 8 weeks and everytime I contact (atleast thrice per week), I invest no less than 40minutes about the telephone hearing the today many frustrating 'on-hold' melody, with nevertheless simply no one addressing the telephone following the delay.
I actually tried contacting the 011 - 653 5000 quantity today and everytime I get stop. Today another month has handed with my statement again more than R2500, when previously my typical was a managebale R800 to R1000.
Is anybody working in the information balances call-centre, or has got the downturn struck them also, they've needed to allow team proceed! Vodacom is fast to money and penalise customers, but extremely seldom are they actually accessible, not to mention their call-centre team when me like a customer includes a question!
I'd like solutions why my information useage is really as large, what is hapenning after I do not actually make use of the information on my telephone when I have web at the office and athome!
I'm extremely discouraged which truly may be the final straw having been a 'stupidly' faithful Vodacom client going back 11 years.
0 comments