I have had nothing but trouble with my cable TV, internet, and phone service with Mediacom. I have their VIP service (joke) which bundles all 3 for a discount. When I have trouble with the TV or Internet I usually have no phone as well so I can't call to complain. The phone service is unreliable often dropping calls or not accepting outside calls. The cable TV experiences tiling, loss of picture, freeze frame during "ON DEMAND" programs. Whenever we have bad weather we will have days of poor service with all 3.
If you call (and the phone works) they try to get you to use their automated trouble shooting system which prompts you to perform various tasks on the equipment. This is a joke because their system doesn't accept or recognize your responses to their queries. Technicians take a week or more to schedule a site visit.
In summary this is the worse Cable Company I have ever dealt with.
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