My partner talked with Rashica of AT&T on Sunday morning Nov 20 since AT&T DSL company had permitted the THINKPOINT disease to invade our computer. We were known a part of AT&T named AT&T ConnecTech. He talked using the sales woman Kathy. She stated that AT&T ConnecTechat might take away the disease THINKPOINT from our pc for $129 like a onetime cost.
Instead, Rashica recommended that I donate to AT&T ConnecTech to get a year to get a price of $180 and AT&T ConnecTech wouldn't just subsequently take away the disease THINKPOINT from our pc, but additionally offer specialist tech-support for that next 12 weeks. The $180 annual price could be compensated in regular support costs towards the telephone statement of 305-630-9368 ($15 monthly for 12 weeks).included in the membership, we'd obtain ongoing specialist tech-support for just one year for such products as elimination of potential disease attacks, Computer tune ups and guidance. We activated for that annual strategy anticipating AT&T to provide us such specialist advice and support
What we obtained from AT&T ConnecTech was bad guidance, discourteous support plus some advice which was completely improper, useless along with a waste of cash, period and energy.
Continuing with this story of agony: After checking, the sales consultant attempted to move our call to AT&T ConnecTech, but rather disconnected the phone call. On contacting back, my spouse needed to feel the testing procedure once again aside from the membership register. Fundamentally, my spouse could talk to the tech-support individual Eric Montee. Mr. Montee arrived about the telephone to express he'd take away the disease. He attempted to get rid of the THINKPOINT disease delivered to my pc from the AT&T DSL service. Evidently he's some trouble as he was registered by Steven Telford. Both of these achieved some kind of a temporary repair, but didn't take away the disease because it reinstalled itself once the pc was switched on 24 hours later.
The moment the pc was operating and lit-up the display on Sunday, November 21, the whole display was coated with THINKPOINTis tag. The pc was included completely.instantly in outrage, AT&T ConnecTech was named by us at about 6 pm. The AT&T ConnecTech individual addressing the telephone stated he'd move the phone call to some specialist which the pc ought to be left on.
The move happened and our phone was placed on store for over an hour or so, where stage, we quit a speech communication to become called back. No body did. AT&T ConnecTech shut hours later with no courtesy being demonstrated. The computer was switched off.
The following day Friday November 22, my partner named AT&T ConnecTech about 9:30. Again he was placed on store for quite a while. The AT&T ConnecTech who attempted to assist didn't. He couldn't take away the THINKPOINTis tag from addressing 90-percent of the display. He exposed job manager, but didn't quit any procedures from operating. He was informed that Mssrs. Telford and Montee had ceased a number of, which one of these was possibly "hotfix".
Instead he packed webpages towards the display, which obviously was 90% included in the THINKPOINTis tag. After being not able to function the pc slightly because the permissions needed were included in THINKPOINTis tag, he explained that Microsoft Vista needed to be reinstalled which our my own documents ought to be supported to some flash drive. The guidance was ridiculous for 2 factors:
Thumb-drives don't come that big
The rear up might have the THINKPOINT disease even when a additional drive was employed.
The specialist responsible for support in the CompUSA shop (14951 S. Dixie HWY, Miami FL 33176; 305415-2750) fortunately avoided us from following a back-up strategy. If my spouse had adopted AT&T ConnecTechis guidance of back-up and reinstall, we'd have lost cash, period and perhaps damaged documents. Along with the disease might be within the computer.
CompUSA set the pc at a price of $119.99. Attached is the bill. Attached is the statement and cost. I named AT&T ConnecTech payment today and talked having a lady who stated that she recognized the issues and might stop the agreement, but that people might nevertheless need to spend the very first month's payment of $15. She was ethical and very proficient at her work. Nevertheless when my partner insisted the first month's cost needed to be ended aswell, she stated that merely a payment boss might achieve this. We were subsequently used in payment boss Waldo (worker identification number ww8910). He explained the girl we talked with had no expert to stop the agreement. He also stated that AT&T ConnecTech wouldn't stop the payment. He explained that incompetency about the section of his specialists wasn't an adequate cause.
If what he explained concerning the first payment consultantis insufficient expert holds true, we believe the first $15 cost she described to be essential to stop the agreement was only a disadvantage game being perpetrated from the AT&T ConnecTech payment administrators including Waldo. AT&T must examine our accusations.
The initial step to solve this issue is for AT&T to not invoice me for AT&T ConnecTech. Next AT&T must start a study into AT&T ConnecTech carelessly or intentionally supplying inexperienced technology providers and also the alleged scam of getting its payment consultant state the payment agreement might ended if one payment was compensated. We believe the intention was to possess us agree the agreement by producing the very first cost. This type of training comprises line fraud. Even when AT&T didn't understand, it will have recognized.
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