Their customer support is terrible. Below is my trade together via email for the enjoyment:
Unique information:
[Information: Telephone is significantly less than 12 months old. Telephone is randomly rebooting. Some times it's okay additional times it could restart e.G. Three times within one-hour.
It's a "gentle" restart, that's I'm not requested for that SIM GREEN or telephone FLAG however the telephone display does proceed dark after which it would go to the bright display using the NOKIA brand.
I've previously experimented with reset the telephone and remove all information and also the problem continues. Moreover, I'm not utilizing any third party programs.
I'm in Ohio, FL and that I have noticed you will find issues with WCDMA about the E71 and 6555 telephones in a few GSM systems which have 3 WCDMA companies.] [Host: daenusaweb12&1414708187]
Nokia response:
[thread id: 1-3r9q856]
Dear Mr Xxxxxx Xxxxxxxxx,
Thanks for e mailing the Nokia Care Contact Center. We're happy that you simply have selected the Nokia E71 as your selected system.
We sincerely apologize for that trouble it has caused you.
Regarding your request concerning the rebooting problem, we suggest one to perform a reset subsequently revise thesoftware afterwards, generously make reference to the next methods below:
1. Please perform a hard reset, kindly type in *#7370# and it'll execute a hard reset, and ensure that you back-up your documents before carrying out a reset, since it may reset anything, you may shed your documents like Connections along with other essential documents whenever a reset is conducted. Ensure that you back-up first your essential documents in your telephone to Computer by utilizing PC Package. To obtain Computer Package generously visit our site at www.nokiausa.com then visit Assistance and Application subsequently obtain application or you might visit the hyperlink below:
Http://www.nokiausa.com/get-support-and-software/software/nokia-pc-suite-o4
2. If you should be still experiencing issues, we recommend you execute application update in your telephone. You might visit the hyperlink below which means you will soon be aimed towards the Nokia Software Updater software.
Http://www.nokiausa.com/get-support-and-software/software/software-updater
3. If after performing the program update the telephone the issue nevertheless happens, we recommend you deliver the telephone for fix, we suggest you to check on together with your community supplier or visit our site concerning the guarantee and repair choices for you.
For repair info, kindly visit http://www.nokiausa.com/fix
I really hope the information supplied proves helpful.
When you have any extra concerns, please don’t wait to contact us again. To make sure correct handling of one's situation, generously proceed utilizing the present topic line.
Thanks greatly for the mail. Possess a fantastic evening
Our response:
Sent: 19/09 08:57: 38 AM
To:
Subject: RE: Tech Support Team
I'm particularly seeking extra information concerning the problems customers in Ohio, FL are experiencing using their telephones. AT&T has stopped their E71 telephone as a result of this.
As previously mentioned in the earlier mail my application has already been current and that I did a reset of the telephone.
Delivered from the Nokia E71.
Their response:
[thread id: 1-3r9q856]
Dear Mr. Xxxxxx Xxxxxxxxx,
Thanks for the reaction. We're happy that you're selecting Nokia for the mobile requirements.
Regarding your request concerning the difficulties with the unit concerning the WCDMA in Ohio, we'd prefer to let you know that presently we've no info concerning the problem in regards to the WCDMA. Concerning the E71x it had been produced by Nokia but was designed by AT&T, we recommend one to seek advice from AT&T the WCDMA in Ohio, the WCDMA of E71x is 850/1900 MHz, HSDPA, it may be the WCDMA differs in Ohio than your phone helps.
I really hope the data supplied proves helpful.
When you have any extra concerns, please don’t wait to contact us again. To make sure correct handling of one's situation, generously proceed utilizing the present topic line.
Thanks greatly for the mail. Possess a fantastic evening
Best wishes,
Rosalie M.
Email Expert
Nokia Inc.
NOKIA: if you should be scanning this your insufficient customer support is creating me to submit my completely good (nicely aside from the rebooting factor, which is really a community problem therefore the rumors on the web condition) telephone for fix and that I may proceed to do this before guarantee ends or you acknolege there's an issue and provide an answer like a firmware update that fixes the problem or an offer to displace the telephone with one which operates correctly.
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