10-27
Better Business burea
I'd prefer to document a criticism against Cox communications-based on over-charging my telephone bill more than 300%. I named them-and criticism concerning the costs plus they have answered written down that centered on their inspections the costs are proper, their finding claims that I just required to possess reduced internatinal price on a single of my telephone lines. I've answered for their react in below notice. Could it be something that BBB may do to solve my issue? I enjoy your assist in this issue and please contact me when you have any concerns. Our evening number is 310-253-9000 ext 205
Cox Communications
29947 Avenida De Las Banderas
Rsm, ca 92688
Account Number: 305088-04
Telephone number: 310 377-6525
Re: notice of completion of analysis
Expensive Telephone Procedures Credit Service Dept. Of Cox Communications
I've examined your reaction to my criticism of over charges of my global calling and that I am incomplete difference and refuse oneself-helping results in its entirety. I'm thus denying the cost of the disputed sum and am ready to document the required grievances with all related regulatory and appropriate specialists.
To sum up, your business continues to be disingenuous and misleading using its promoting methods and it has forgotten all good sense and rational thinking in justifying its conduct.
I'd a mental contract together with your broker who named me many months before to change my Verizon support to Cox Communications by having an overseas calling price to Iran of a maximum of 12 cents each minute. I've been making use of your providers when it worked, to contact Iran in the first month that I registered along with you. Actually your worldwide price was the definitive element for me personally to change from the conventional provider for you.
I usually had one-line in my own home until your broker provided me another point for $9.95 monthly at the conclusion of our discussion and contract to change from Verizon to Cox Communications. I decided to donate to the 2nd point with the objective of comfort. Consequently, so that as good sense might have determined I anticipated this minute line using the same payment and support tackle and showing on a single bill might have exactly the same functions and price framework as my 1st point. Nevertheless when I have discovered out my global calling price about the next line has ended 30 instances the price of the first point. You function as the judge: does it seem sensible for me personally to not donate to a second point in the same simple-family host to home and about the same consideration using the same price? The final outcome can only just be 1 of 2 issues: I'm whether total moron, or your business is doing company in bad religion with deceptive techniques. I'm definitely confident that it's the latter.
I intend to stop my providers together with your organization and certainly will combat this to ensure that the business doesn't proceed to make the most of sincere clients. I actually do business-based on mutual confidence. Sadly your business has shown otherwise.
Truly
Asghar Ghassemy
310-377-6525 (h)
310-253-9000 (w)
Cc: Consumer Information Agency
Fcc
Better Business Office
Town of Palos Verdes
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