Usacomplaints.com » Telecommunications » Complaint / Review: T-Mobile - Poor service, misrepresentation, retaliation, refusal to release numbers. #357450

Complaint / Review
T-Mobile
Poor service, misrepresentation, retaliation, refusal to release numbers

Misrepresented conditions of strategy we bought; informed we're able to total up to two more traces anytime on our agreement. (later informed that every inclusion of the point constituted a brand new tw0-year contract) Once The low quality telephones that people were originally supplied within their promotional work to obtain fresh company decomposed, we were informed we'd need to spend about $200 to get a new telephone or come right into a brand new tw0-year contract. (obtain the concept?) at that time, we desired to stop the agreement but were informed we'd need to wait before end-of both-year interval or spend an earlier termination charge. We were informed to deliver that demand WRITTEN DOWN thirty days prior to the end-of the agreement, that the telephone call wouldn't suffice. Whenever we did that many months later and thirty days prior to the end-of our agreement, we were delivered a we'd to CONTACT instead. Whenever we responded that people were subsequent directives which it was the main reason we were through with T Mobile, they extended to contact us by mail. Then we were informed the two traces we'd included had new tw0-year agreements and may not be terminated with no early termination charge. Lastly, T Mobile delivered a notice to us they were rescheduling our traces (all) which we'd be charged through September 30. Nevertheless, on September 29, they declined to produce our figures to the new provider. On September 30, they terminated our outlines, although they anticipate us to pay for THROUGH September 30. We will have no telephone numbers with no method for our aged dad to achieve us. All initiatives to solve this have now been head banging encounters. Cheers, T Mobile. You receive the Black-Hat Honor for 2008 for wretched support and insufferably knot-went employees.


Offender: T-Mobile

Country: USA   State: Colorado   City: Loveland

Category: Telecommunications

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