Usacomplaints.com » Telecommunications » Complaint / Review: AT&T Wireless - Refusal to apply promised credit. #343907

Complaint / Review
AT&T Wireless
Refusal to apply promised credit

I had been considering purchasing an iPhone 3G so when I went into some uncertain info on their site about membership, I named to explain. What happened following was five/six discussions within the next couple of days, where many AT&T treatment repetitions supplied inconsistent data associated with membership, pricing, where I really could purchase the iPhone, etc.

I eventually talked to somebody your day the iPhone was launched and was recommended that additional data supplied was early. He mentioned AT&T had only provided the comprehensive pricing and membership requirements that treatment repetitions must use within their discussions with clients. He was sorry that I'd been misinformed, so when I introduced that AT&Tis support, or absence thereof, has confirmed the determining element in my choice to not restore my agreement when it is due. (That Is where the tale gets great.)

Now, the treatment repetition provided me a credit on my AT&T consideration of $100 that might be utilized if so when I bought and triggered an iPhone. I recommended him that I loved the present, but that AT&T had dropped my confidence. Then he agreed to credit my bill $200 must I buy and trigger an iPhone. I thanked him again, but nonetheless was not involved. He mentioned he might notice my consideration in either case of course if I ought to alter my brain, the consideration could be acknowledged.

A couple weeks handed, even though buying at an AT&T shop having a buddy, I chose to confirm that my consideration did actually condition the credit. The retail treatment representative established the notice concerning the $200 credit. I still was reluctant about producing the purchase until a couple weeks later. Our current mobile phoneis battery was deteriorating and that I chose to buy the iPhone, heading against my preceding choice to depart AT&T.

That $200 credit would likely offset the $499 iPhone cost to some fair degree.

August 9, at the Apple shop, I'd to consult with an AT&T treatment repetition to disengage my company discount before Apple might trigger my iPhone. Although talking to AT&T to look after this, I requested once again concerning the notice concerning the credit. The noticeis lifestyle was established once more, and that I went forward using the purchase of the iPhone.

August 21, I named to consult with AT&T to setup the voice-mail about the iPhone. Once it was solved, I questioned if the credit have been put on my bill. The treatment representative mentioned that no breaks could be put on the consideration associated with the purchase and service of an iPhone. I almost dropped it. I talked with many administrators since that preliminary discussion, and all stood company that AT&T wouldn't recognize their word. I've delivered the iPhone and fortunately did not need to spend any restocking costs (No because of AT&T).

Today, I'm back again to utilizing my bad outdated faulty telephone, kept as well as scotch tape along with a Popsicle stick splint. But when I look at that unfortunate telephone, I understand as every day moves, I'm oneday nearer to being free from AT&T.


Offender: AT&T Wireless

Country: USA
Site:

Category: Telecommunications

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