I'm writing to see others of how poor AT&T has handled me like a client. I'll begin at the start. I take advantage of AT&T telephone support but formerly got my online sites in the regional cable supplier. Though I had been about the “Do not call” checklist, I obtained roughly 8 calls from AT&T sales agents in 4 weeks who attempted to obtain me to change for their DSL service. A number of them were really intense as well as served like jerks but I calmly questioned them to prevent calling me, however they extended to contact. Despite the fact that I didn’t enjoy all the unwanted sales calls, I had a need to conserve some cash and chose to create the change. Area of the cause for my choice was centered on AT&T’s tv ads where they stated I'd obtain a particular reward-based around the support I registered for.
I called AT&T on October 28 and registered for that DSL support and was informed that I'd obtain a $75.00 refund look for the device along with a $125.00 incentive check after I completed the discount and shipped it plus a backup of my current cable internet statement. I had been informed it'd consider 4-6 months to get the incentive check. I tested online so that as quickly when I was qualified, I published off the shape, stuffed it out precisely, closed it and delivered it combined with the backup of my cable bill towards the proper address supplied. I did so anything quickly and correctly. Then I waited nearly 6 months and didn't get the inspections. Towards the finish of Dec, I named AT&T’s customer support division to discover the standing of the inspections and was informed that I had been disqualified. After I questioned why, the lady couldn’t provide me the best solution and served like she couldn’t care less anyhow. I hung-up and named back and got exactly the same reaction from another consultant. They didn’t actually understand how to qualify me again. I requested to talk to a and was informed it'd be 24 to 48-hours before a might contact me. Which was a method to hit me down.
I waited a few more months and named in early January. This time around I talked to some woman who served like she understood what she was performing and cared more about me like a client. She stated that they'd been having difficulty using their reward plan but guaranteed me that she'd re-qualified me for that $125.00 incentive. Then I talked to her supervisor who re-qualified me for that $75.00 refund. I had been informed that it'd consider another 4-6 months. I did so get the $75.00 refund sign in the email in regards to a week later. Easily hadn’t called when I did so however, I doubt that I'd have gotten it. Nevertheless, the $125.00 incentive check never arrived. And so I waited until January 8 and named the incentive heart. I described the problem again and was informed that I had been once more shown as disqualified. I had been livid. I had been subsequently told I'd to contact the AT&T customer support heart again simply because they were those who had a need to correct my certification status. I subsequently named the client treatment centre and was informed that my $125.00 incentive check was really shipped the prior evening on Feb 7 and it'd get 7-10 business days to get it. I called again and spoke to a different consultant who established the check was delivered as well as established the following number.
10 business days approved but still no-check. I named the AT&T customer support centre today, February 22, and when again needed to clarify the real history of the problem. The lady put up a conference phone for me personally together with her along with a supervisor in the Incentive Center. I described the issue to her and he or she explained that I had been however disqualified and also the customer support centre would need to qualify me again. She stated it'd be another 4-6 months before I'd get the check. I mentioned “This is absurd. I never must have been disqualified the very first time.” I subsequently requested the lady who had been still about the phone in the customer support centre to I would like to talk to her supervisor. This time around she got a who wasn’t price considerably. The moron had no idea how to proceed. I expected him to setup a conference phone having a supervisor in the incentive middle to obtain this straightened out once as well as for all. He explained he couldn’t do this despite the fact that the client service reps might. That didn’t create any sense. I told him to contact a in the incentive middle and also have him contact me but obviously that never occurred. I subsequently named the client support center once more, described the problem again, and he or she approached a in the incentive heart. I had been informed by this supervisor the disqualification was just raised today also it could be another 4-6 months before I received the check. I stated “You are simply stringing this along. How am I to think I'll have it subsequently following the encounter I've previously had with AT&T? I've previously waited more than 3 weeks. Why can’t you deliver it today? ” She curtly explained that she'd not change it out and that’s the way in which it had been. Nobody actually offered me a very good reason why I'd actually been disqualified since there is not just one. I hungup.
AT&T may be the toughest organization I've actually handled. They're attempting their finest to not deliver people the incentive money-they were guaranteed. I'm shocked by their negligence, irresponsibility, and dishonest conduct. I did so anything right based on their guidelines and all I've gotten from their store is deceptive data and lies. The client service-center and also the incentive middle retains moving the dollar backwards and forwards and can't appear to talk properly and obtain their work together. What's incredible is the fact that they're a communications organization! I'm sorry that AT&T was permitted to purchase BellSouth back and start to become more of the monopoly again. Their tv advertisements are lies. They're specialists at having your expenses for you on time and that I have settled all of them promptly, but obviously they'll not recognize their term and spend a lot of their clients the incentive they assured them. I've read related grievances from different clients on the web and that's possibly the suggestion of the iceberg since all of the clients likely have not stated much.
I'm talking up since today it's less concerning the cash whilst the theory of AT&T performing the best thing. Nobody enjoys being lied to and provided the work-a-round but that's the things they have provided me. They're dishonest and horrible. I'd suggest to anybody who says this concept that you simply prevent AT&T. They don’t appear to possess a line of decency.
David
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