We've had a house mortgage with Flagstar for around annually today and spend our payment through on line bill-pay with another lender. I settled the Feb statement on 1/20 after which I settled the March statement on 2/16. On 2/20 Flagstar named and requested us if we were thinking about spending our Feb statement given that they didn't obtain it. I told them that I did so spend the statement and that I might seek advice from my lender to discover what happened. Within the mean-time we obtained a declaration on 2/21 for $43.77 in late fees. Our lender returned in my experience on 2/22 and explained the check they released for my cost was never banked. They place an end cost about the check and stated I ought to re issue a cost to Flagstar. I named Flagstar and advised them of the and questioned when the late charges might be waived, since I have did spend the statement and that I haven't had a late-payment before. They explained that there is no means they might do that because it wasn't their problem they didn't get my cost. I subsequently named my lender and talked using the on line billpay individual. She stated that she couldn't realize why Flagstar had been therefore uncommon and he or she started a conference phone having a Flagstar consultant and myself. She described the facts towards the Flagstar consultant and questioned when the late charges might be waived. Their reaction was just like in my experience&No Method!!! She subsequently questioned if we're able to talk to a supervisor but we were informed that there have been no supervisors to talk to. There is nevertheless, a supervisor where we're able to deliver a notice written down to and challenge the costs. Evidently this supervisor is also busy to consult with clients about the telephone. I suppose using the support that people obtained, when they allow everybody keep in touch with the supervisor he'd possibly be about the telephone 24/7. The following day we obtained a notice within the email declaring when they didn't obtain our Feb cost from the end-of Feb it'd imply that we've didn't recognize our mortgage responsibility which the cost should be obtained at that time to prevent standard. 28 times in January!!! Plus they are threatening standard. Oh, the final type of the notice claims we'd certainly prefer to notice from you and therefore are below to work well with you, Therefore let us interact. Exactly what a couple of baloney!!! Don't create exactly the same error we did. Prevent/try to escape from / Flee Flagstar Bank.
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