I'm quite a long time residential consumer of BellSouth. 30 years. I received my home statement in April with global calls to Sweden with costs of $45.62. Since I have didn't create these calls and that I don't utilize Run I named BellSouth on November 2 to challenge the costs. Customer Support division explained I'd need to keep in touch with Run because that's where the costs started. She related me with Run and Bell South repetition quickly disconnected in the phone. Run recommended me there is "no method" they might credit my BellSouth account since I have didn't possess a Run consideration. Today, after 12 months and 2 weeks I obtain a late-payment for these costs every month since I WOn't purchase calls which were improperly put into my bill. I named Bell South nowadays and also the boss, Ms. Jackson recommended I deliver a contact to Consumer. Appeals AT bellsouth.com. She explained there is "no method" she might help me simply because they don't have documents from that far back and just why have I waited this extended. 1. Used to do not delay - I questioned costs instantly. 2. All phone corporations have to maintain documents for several years back. I understand, I work with a phone company. She told me they statement for all others also it was beyond her handle if Run delivered wrong payment data for them. Today, not believe if they're creating the statement that BellSouth might have some responsibility for their client to
Get it done properly?
Today, I've invested 2 hours of my period today trying to have these costs eliminated and am no nearer to solving the problem. I delivered the e-mail we will have just how long it requires to obtain the problem solved. I WOn't spend and intend to contact People Utilities Commission. I'll follow this through till end-of time... I'll also keep you published about the result.
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