I closed my Nextel account in December and paid my last bill with the understanding there would be a credit on my next statement.
I was informed I would receive a check for $40.60 I waited as asked until my next statement date January 15 and found the Total Credit Balance of $-40.60 I called to confirm a check would be sent and was told it was sent. This is where the deception on there part started the request was denied and they don’t tell you! No check came and after hours on the phone over several different days they again made me wait until the next bill cycle. February 15 nearly two months after I closed my account I receive an invoice showing my balance as $0.00 I called customer service and asked to be shown where my $40.60 went and I got the run around talking with nearly every office of Nextel in two different country’s. They feel justified to take my money because I stopped using there service. Well I hope they use it well, it’s the last dime I will give to Sprint together with Nextel. Or any company that supports there company.
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