Sadly I'm not composing this mail as some form of thanks for work very well performed but like a criticism towards the terrible support that I've obtained out of this company also to let you know that now I'll never conduct business with and SBC service or product or am I going to recommend any household or buddy to complete business with this particular organization.
I'll even be creating a criticism towards the Tools Commission and other people that will notice me even when it drops on deaf ears when I understand it'll.
I made preparations to pay for my telephone bill for that telephone number on March 10th. Used to donot spend the statement until that Mon on March 13th, my telephone support in those days wasn't disturbed and that I actually obtained a verification mail that thanked me for my cost. On Wednesday, March 15th after I returned home from function I really could not spot any outbound calls or may I obtain any inbound calls I subsequently named your customer support point and talked having a consultant that educated me that my providers were disturbed on March 13th, that was after I'd made cost. I had been also advised that I'd need to spend a $100.00 deposit to be able to obtain solutions from your own organization again.
Our criticism is the fact that I created cost just before my providers being disturbed and just how is the fact that suitable to hold back 2 times to return and remove my support? In case your program had mistakes and also the purchase didn't undergo in a regular way that needs to be an issue that the organization must have to deal with not me like a customer to pay for one more $100.00 after spending a statement and getting a confirming mail thanking me for cost. I settled the $100.00 deposit when I didn't desire to be without telephone support but still at the moment more than 12 hours to be without support my telephone continues to be not on.
I'm a person support boss and that I haven't experienced this type of run-around and noticed a lot of reasons that main point here your methods failed, the remove wasn't finished precisely, that will be apparent and also the customer nevertheless should spend the cost. I subsequently talked to a different Supervisor Brenda Torres today and also the only point she might state was that people can only just assure service being repaired after twenty four hours, never declaring that she'd be pleased to possibly contact repairs with me about the point (that will be exactly what the client service individual explained the issue was), or even to make an effort to place in another purchase to displace my support. Therefore without any religion within this organization I'm sure I'll move home after-work but still discover that my solutions are disconnected. If it got more than 2 times to disrupt my providers after obtaining cost, I've no idea just how long it'll really try recover the providers that personally I think I've today taken care of a second period. The humorous component is the fact that after spending the $100.00 deposit after I named the automatic program it claims that I will have a credit of $41.00. The body is definitely an overall laugh at this time in my experience and clearly your inspections and amounts aren't functioning correctly.
I understand from the countless clients that SBC has, lacking me like a client might not harm your main point here, but I will let you know this. It takes only 1 individual to begin a ripple so that as muchas possible I intend on being truly a ripple for SBC. I've never experienced so mistreated, misinformed and provided the run-around when I have within the last 12 hours and again when I contact my house telephone I'm still getting the exact same saving.
A former SBC buyer
Lanette
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