Usacomplaints.com » Telecommunications » Complaint / Review: Nextel - Misinformation from Customer Support. #203267

Complaint / Review
Nextel
Misinformation from Customer Support

Everything began 3 months before, when my buddy in-law died, because his primary method of conversation in his company was through Nextel direct link, we determined that maintaining his cellphone range and direct connect quantity was anything the company required. I went forward and approached Nextel to tell them who owns the consideration had died which we desired to maintain the amount, so that they explained I simply had a need to call-back and also have a big change of possession.

Since I Have already had a Nextel account I had been informed they'd simply include the amount being an extra point to my existing bill.

After I called to help make the change, I had been informed I had a need to watch for 14 days to get a verification notice declaring the change of possession. That same-day the telephone point and direct link service in the telephone was stop and had limited support.

I called Nextel instantly as well as for 2 hours I had been about the point having a woman who informed me they'd accidentaly terminated the consideration I had been attempting to create the change of possession and they were truly sorry, they went my credit to start a brand new bill and also have exactly the same amount reassigned to me.

At the conclusion of the 2hrs the woman explained that it had been difficult, I'm sorry for anything I tried anything however the figures instantly get cancelled out and you will not utilize them again.

And So I needed to obtain a new agreement new phone new anything.

8 weeks later I obtain a statement for that consideration of my useless brother-in-law with moments employed. I've stored that phone-in the underside of my cabinet since it was considered terminated I Have actually attempted utilizing it however it was from support.

And So I provide Nextel a phone and let them know they CAn't bill me for a merchant account which was terminated 8 weeks before, after which they inform me it's active to please call-back after I had the telephone available so that they might convince me that it had been lively.

The moment I hold up I call my late buddyis in-law cellphone (bear in mind it had been terminated around two or three weeks before, simply because they screwed up) along with a man picks up.

He got a cellphone from Run/Nextel 6 months before and was handed that quantity. A number they assured me after 2 hours of attempting to maintain the amount, for my late buddyis in-law company, which was difficult to do this.

Would you imagine if his child might for almost any cause call inadvertently his fatheris previous quantity and also have somebody soon after a few months of dying buying up his cellphone.

It Is just wrong.


Offender: Nextel

Country: USA

Category: Telecommunications

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