Complaint / review text:
Robert Wilson is the owner of etollfree.net
I purchased their service in Apr 2015 and disconnected my service Apr 2016.
Their refund policy is if your balance is below $25, even it is $24.99, it becomes their money even if you no long use their service.
I asked for a refund and was re-stated about this policy.
hence I input another $25 into my account to bring the balance to around $40 then I asked for a refund
They said it will take 3-4 weeks
I waited entire 4 weeks, nothing happened.
I contacted them again and Mr.Robert Wilson had a conversation with me that shocked me.
He first explained to me that their such refund restrictions is because they have cost of business, they charge very low fee. (so he indicates that rob customers after they disconnect, whatever left in their account becomes his money so he can cover his business costs)
I mentioned that I have brought my balance above $25, he said he won't refund any part that is below $25...
I said I will file a law suit. He said are you kidding me? a lawsuit for $13?
He called me a numbskull before he hangs up on me. During the conversation, he said I am being selfish, ridiculous and stupid.
When i said it is not just about my $13, it is about everyone who left their money there and you are robbing everyone!
he said: we are robbing everyone! (He said this four times!!!!! )
Then I said the lawsuit thing, he changed his statement and start to yell at me as I am robbing him
I said : sir, this is my money that I initially transferred from my bank account to you
He said: that's my money
I then said: I want my money back
He said; you can't.
Again, he called me numbskull then he hangs up.
I certainly would careless about the $13 that I left in my account.
My concern and question is: how many of you out there...are giving him whatever left in your account? think of that...and the amount can be huge!!!
and whoever fighted for a few dollars? probably none! That's why we see so many complaints and rip-off report about this business online but this company still exists.
For 16 years, how many people he has robbed?
The conversation I had with him shocks me and I do not know how to respond as the way he communicating is out of my expectation and experience. I have never known any business in this country will provide such services and with such unfair rules.
I wish more people will file complaint against this business so we can help stop more innocent people become victims. Maybe you only left a dollar in your account.....while a million consumer just left a million dollar to this person who calls you numbskull and he is enjoy a life that builds on evilness and greed.