I placed an order online with Bass Pro. I chose the six pay option and received an email with an order number and a confirmation number. The order total was about $600 and I received a free $20 gift card with the order. The gift card was mailed to me and I gave it to my son in law as a gift. My order showed in process for about two weeks but I received emails about shipping the gift card and tracking info.
After two weeks of order showing in process I called Bass Pro to find out what was going on. I was told it was cancelled because they tried to call me once and verify my info and didn't reach me. Never notifying me that this had occurred and showing in process online and having communicated through email as to the gift card shipping and tracking. My son in law went to use the card and they had removed the $20 from it causing him and me both embarrassment.
I called customer service to explain my frustration with the company and to get answer as to why they would just cancel a confirmed order. They never apologized and simply said we called once and you didn't return call so we cancelled the order. Now all other communication was through email. They shipped the gift card to the address they needed verified. And on their website under my orders it showed in process, not cancelled or in need of verification. I can't believe how poorly their customer service handled this call. They did not care that they caused me and my son in law embarrassment only that they had called once, which I did not receive a voicemail to even confirm they did or not. Regardless if they did, I did not phone this order in I placed it over the net. All other communication was through email. Bass Pro has lost this $600 order and the thousands on future orders. They seemed very unconcerned with my disappointment and the loss of my business and offered no apology. That is the reason I am filing this report. If my business and satisfaction are of no concern to them perhaps my voicing of their lack of business ethics and concern for their customers will be.
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