I ordered from the catalog over the phone June 7th. I ordered a liner and skimmer and was told the liner would take 5 days since it was coming from the warehouse. I was told it would probably be at the house by Monday at the latest. Wheb it didn;t show up on Friday I thought, ok Monday. Never happened, so I called and asked for a tracking number. I was told they wouldn't do a tracking number until Tuesday and that it would have been 5-7 dayss which was later than planned but doable. I had workers ready to install a liner on Thursday and water ordered for that day. Tuesday when I called they told me the warehouse was closed and would have to call back on Weds. They called Weds. To say there was a problem with the fax and the company never received my order. I was left to scramble around and find a liner to fit our pool and able to be delivered by Thursday. This now cost me an additional $240 to put out. With a graduation party in 2 weeks this was way beyond our budget but needed to be done. When I called to cancel the order and return the skimmer since it didn't fit I was told I would ONLY be charged to ship the skimmer back. Guess again - as I had been the one to find out the liner was never coming due to my constant calling I told them they would send a pick up slip. They have had my money for 2 weeks, nate the supervisor I spoke to on Monday never put the credit in until Wednesday - 2 more days without this $. The pick up slip location was not given to fed Ex and had someone not been home at our house the Fed Ex person would not have known where to pick up the skimmer being returned.
Very lousy customer service - if you order from them you better be prepared to track your order every day, every step of the way. I have no idea when someone would have realized these orders weren't going through.
Never again - Doheny's leaves you at the bottom of a scummy pool!
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