In January I closed an eight-month contract with Bally Total Exercise. I thought we would stop my account once the area best tome shut. Sadly I lost my backup of the contract and so I visited the web site searching for information about how to stop. Used to do not discover the site useful and so I named the client support point. Your day I named I kept for 32 units. Personally, I experience this store period is undesirable. I've worked in customer support, revenue and preservation for around ten years which store period just made me wish to stop more.
After holding I achieved Carlos Moreno (Worker ID#6456) on 7-29-09 and that I told him I desired to stop my account in addition to my buddy Alissa’s consideration. Alissa was put into my consideration in Jan for one more $20 cost. Carlos advised me the equally people nevertheless had 2 weeks on our agreements and questioned basically want to create the ultimate cost within the telephone. I expected Carlos easily could be billed a $10 charge to make the cost within the telephone (I found out about this charge when I was keeping). Carlos said he'd renounce the charge for my comfort and so I created the ultimate two funds on both Alissa’s and my records. Our ultimate cost was for $65.36 and my verification number was 042518. Alissa’s final cost was for $41.42 and her confirmation number was 092818. At the conclusion of my discussion with Carlos I required a of cancelation and ultimate funds about the two balances be sent to me. Carlos said I'd get that within 72 hours.
The next morning on 7-30-09 I examined my banking account and realized that I had been billed $51.42, not $41.42. I had been billed the $10 that I had been informed could be waived. I'd to call-in again that day-to obtain a credit for that $10 charge. I kept for another half an hour that evening.
I talked to Ed (worker identification# 6459) after I named within the 2nd period. Ed claimed he acknowledged me for that $10 charge however it never seemed on my bank statement. Ed educated me that Alissa’s consideration wasn’t ended the day before but he might stop it that evening. I again required a cancelation verification be delivered to me via email.
I wanted this cancelation at the conclusion of July. I've yet to get any verification via mail that possibly of my balances continues to be ended. On September 28th I had been billed $20.71. I've been informed on 2 events that my balances have now been ended why must I continue being billed? I investigated my bank background and that I was never acknowledged the $10 Ed had explained I'd obtain.
On October 5 I contact customer support and talked to Joe (ID #1673) who advised me that to be able to obtain both of these breaks I'd have to delay as much as one more 10 business days to go over the chance of the credit using the sales office. This really is absurd! Joe also advised me the cause I haven’t obtained verification on cancelation is basically because I never shipped in a notice seeking to stop. I had been never informed that it had been a necessity to submit a notice. I work-in customer satisfaction, particularly with cancelations; I'd have delivered the notice easily was informed that it had been needed.
On October 5th I also sent Bally’s Associate companies division seeking a call-back. Used to do not get a call-back, alternatively a contact stating to contact director Jose Cervantes at (562) 484 -2711. I named Jose on Monday October 12th but still hadn't noticed back from him after I named another time-on the night of Wednesday October 14.
In conclusion it has been really a terrible knowledge and that I have motives on processing a using the BBB. I will also be discussing this encounter with buddies, co workers and household.
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