I placed a deposit on A Ranger Z21,5 1/2 weeks ago. I was told delivery time was 2-3 weeks. The boat still hasn't arrived, after several calls to the dealer, all of which ended in more excuses. I wanted the boat prior to the spring fishing season, and my Salesman and the Manager promised I would have it. Now my scheduled Vacation has come and gone with "no boat" thanks to the lies I was told. I decided to contact Ranger directly.
I performed a quick search while at work on the web for the ph number.instead I came across almost three hundred Consumer Complaints against Ranger Boats, on multiple Websites. I contacted my sales rep and asked about it and was told it was a "stunt" by the new Boat Co. Legend. My sales rep and I discussed all the complaints and I explained they all came from different individuals.
After close to an hour and a half of talks my Rep. Finally admitted the truth. The truth was he was not sure of the cause, but was told Ranger had a history of swindling customers, on purchases, repos, and repairs, and one customer refuses to let them get away with it. Ranger mfg. Refused to admit its wrong doing, and never thought it would suffer such a sales loss from the bad publicity, and takes extreme 'Action' against any Dealer who complains about the loss of sales it is causing, from Rangers shady dealings with customers. Apparently Ranger has a History of illegal activities, used to cover sponsorship costs.
My Sales rep has worked at the Ranger Dealer for 11 yrs and states Ranger sales prior to the economy downfall, had been down almost 70% from the bad consumer reports and the one individual protest. My rep says he has personally seen on avg 3 customers a yr swindled at his dealership alone. He firmly believes Ranger will be bankrupt in the next 3 yrs from this one protest.
Sales persons are instructed to blame Legend boats, and other co. To hurt their sales, and dismiss the bad reports.
With the thought of all the Bad reports and the fact Ranger is going to be Bankrupt in 3 yrs, not to mention the Lies I was told at time of purchase. I informed My salesman that none of this was disclosed to me, and since my discovery of the Facts that I was canceling my order and wanted my deposit back. After being placed on hold the Manager came on the ph and informed me he had canceled my order, but was keeping my $10,000.00 deposit as it was nonrefundable. As I started to speak he hung up the ph!
I then contacted Ranger Boats in Arkansas. After shuffling me around to a dozen people, a man came on the ph claiming he was upper management, but refused to give his name. I explained my problem, and the facts and lies I was told. I asked about the reports online, and how I get my money back because of them.
This is his response recorded, ver batem: "Ranger business practices are our business and no one else's! Our dealings with our customers may be viewed as shady and illegal by some, we don't see it as such. If customers don't like it, too bad, we already have their money. How we conduct ourselves is OUR business, not yours, if you don't like it, take your business else where, your deposit is ours! We are keeping it! Don't call here again you SON OF A B*! And hung up on me, and I'm their customer.
Pretty much says it all. I guess, just as my sales rep said "most people only buy 1 ranger in a lifetime", so they have no need to keep a customer happy. Ranger never plans on a Repeat customer! Explains it all.
I am currently hiring a lawyer to get my deposit back. I never understood all the flyer's being passed out. I do now.
Do No business with Ranger Boats.
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