I had purchased the Jillian Michaels program as advertised on the Internet-they charge you for their book and the DVDs that they state makes the program work more effectively if you buy both. They also state very clearly that their staff will be available whenever you need.
After purchasing the program there were many questions I had about their food plan-they either suggested one that was rather complicate and not time constructive or purchasing their foods which are exrbent in price. I contacted them 5x to inquire about a modified food plan that was easier to follow and more appropriate for the time restrictions I have in my life. They did not respond to either my contact to their helpline or did Jillian respond when I use the area that said ask Jillian! —
So here I was stuck without support and no responses - I finally being frustrated told them I wanted my money back for the products. They had the gall to fist say I did not contact them then they stated they would refund me if I returned their product at a cost to me! —I told them I would not do either and that I wanted my money refunded-then they said they would give me another month of the program. They do not seem to get it.
Right now I want to be refunded my costs and that is it!!! -If they send me a prepaid envelope to send back their program I would do that also-but they will not cooperate and at this point will not even responfd with emails-HELP!!!
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