This Report was also filed at the following link:
Let me start off by saying that this company is highly suspicious to me and I personally think that they are scam artists; they have scammed me, and now I want my money back.
It was June 14th this year, when I ordered a water filter form this company b/c it was a really good deal. Payment went through my account on June 16th for $190.65. They first began by saying they didn't know where the item was but would look into it. Then, they said that the product was being manufactured overseas.
So, I called the manufacturer.'KATADYN'-they said they have a Lot of retailers, but She hadn't heard of Nature's Freedom.
I began inquiring about my product from Nature's Freedom and they wouldn't reply at all.By then It was August, and at this point I realized I wasn't getting my product and I needed to act. I did but, it was too late to Stop the paypal payment. (Must be w/in 45 days for paypal to do a Stop Pymt). I also called my bank. (Again, too late-to do a Stop pymt w / my bank b/c I it had to be within 60 days. It was like 70).
In short, After having not received anything in response to my many emails, and voice mails left, I am attempting to seek reparations for my order, for which a payment went through on my account on June 15th. The problems of no response from Nature's Freedom have continued throughout since the order date; as well as continuing after further repeated attempts to make contact with them.
I have sent them over 100 complaint letters, probably 5 postal letters, and over 200 phone calls. I have yet to receive a remedy for my complaint which is why I am writing this letter.
I was forced purchase another water filter from another nearby outdoor retailer, REI. That is not the problem. The problem that lies with Natures Freedom is that it has yet to make contact with me detailing the whereabouts of my order, or my refund.
It is now October 9th and nothing. It has been more than 4-5 days, (their current claim to when this exact product should be shipped out); it has been over 100 days, and I demand reparations. I have consistently and repeatedly made phone calls, and left voice mails.
However, recently (approximately, on September 9th their telephone number seemed to have been disconnected: Order Line: 1-980-328-5676). The fax number provided is also out of order (Fax Line: 980-243-7878). The new number listed (1-980-328-2516, Yeah, this one is pointless too!) I am left with no options other than to inform them that I am pursuing civil action in order to seek a way to receive reparations. No contact, no effort to make reparations on their end has forced me to do this. I think that is very poor management. I am to pursue civil action immediately if reparations are not attempted to be made.
If anyone can help, any help, please post a reply.
AdamDenver, Colorado
U.S.A.
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