On May 27, I ordered a 150cc A-56 ATV from allnew sports. I requested that my debit card be debited for $1269.95. A few days later the card was debited for that amount. The next day it was debited again for $1308.05. After numerous calls and with my banks help the 1308.05 was credited back to my account. I waited days and days for the atv or some info and finally I attempted to cancel the order. This was to no avail. They refused to answer email and the phone lines were continually busy. On June 10, I received a call drom Estes trugking saying that they were to deliver the atv that day. I hired four people to come to my home and help unload. I could see at once that something was wrong. There were no front or rear racks, no locking system and the color was wrong.
When I began assembly, my troubles really began. It would not start because of a faulty solenoid. I managed to crank it with a screwdriver. Then the coil went out. The entire firing system was gone. I managed to get that repaired at my expense, When my daughter tried to ride it, she came walking back. It had stopped and would not start. I towed it home and tried to check it out. At least 8 nuts and bolts were missing from different places. The next day, the sproket came loose and the chain broke. I had a friend repair that. Then the transmission hung up and would not go into either forward or reverse. I managed to adjust linkage so that it would go into forward but not reverse. At each stage. I attempted to contact allnew to no avail. Emails came back as undeliverable and phone lines were always busy. On the advice of Buy Safe (bonding company) I filed a claim with Liberty Mutual Insurance.
After two to three weeks Liberty denied my claim stating that according to the warranty, I must return the product to Kansas at my expense. I would have done this except that after checking with other person via internet I found that they did not get service when they returned items. Some were still waiting after a year, This can be verified on your rip-off website. I informed Liberty Mutual, but they gave me no satisfaction, I am stuck with a defective product and got no help from anyone involved.By this time all the cheap red paint had peeled off leaving the original black. I guess I wasted bond momey because Liberty Mutual gave me no satisfaction either. Never Again will I be this big a fool.
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