I'll make this as short as possible. I bought a brand new rifle from Impact guns and so far have had nothing but problems with thier service and policys.
The gun took 14 days to arrive, I was charged $26 for shipping and told it would arrive in 3-5 days.
When the gun did finally arrive I was shocked to find the gun was not packaged, simply thrown in a big oversized box and shipped off. Not even a single piece of packing paper or foam. Needless to say the FFL that recieved was annoyed. I inspected the rifle and decided other than some surface scratches to the muzzle and bolt handle it looked functional. Didn't file a claim with Fed-Ex.
When I got home I was again shocked when I opened the "new" supposedly teflon coated magaize I purchased with the gun. It was well worn and had been used, the corners were dented and it was most certainly not teflon coated. The coating was so thin I could scratch it with my fingernail.
And then third in a long series of problems. They overcharged my credit card. Had they actually sent an invoice with the loose gun in the big box I would have caught it before my credit card statement came. I emailed Impact guns 12 times in two weeks and over a month has passed without a single response. Just an Auto respose that simply says we got your email, do not repond. I've left numerous phone messages and one day spent 45 minutes on hold in a failed attempt to contact a human at Impact Guns. They are simply awful, glad to take your money but horrible at cusomer service. I contacted Kel-Tec industries who manufactured the rifle and they we're extremly nice and helpful. They sent me a new muzzle cap and bolt handle at no charge. Impact Guns could learn a few things from KelTec. I will never use Impact again for anything and wouldn't reccomend them to anyone.
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