I went in with a friend and found a membership we would both want. After some discussions we were informed that we could begin our membership once we paid. They attempted to run my card twice before telling me it wouldn't charge. Oddly enough I told them I had no other form of payment. Multiple employees then informed me by telling me "Come back anytime with a working form of payment to begin your membership and make the first payments." Not one but MULTIPLE employees told both me and my friend this.
With this in mind, both of us walked out having been told that to begin our membership we would have to come back and finish the process. At no point did anyone welcome us as a member, we never received any mailing notices or calls, and we at no point ever came into 24 Hour Fitness at any location.
They charged my card about 3 weeks later ($203.48) without my authorization. I didn't notice any of these charges until almost 4 months into it and immediately contacted 24 hour fitness and spoke with Russell Wisdom (General Manager of 24 Hour Fitness location I visited) and informed him of my situation. Long story short it has now been over 2 months, I am missing over $500 of MY MONEY because 24 Hour Fitness made an unauthorized payment from my credit card.
At no point has any of the staff told me the truth. Back in October Russell Wisdom told me he'd have paper work and information within the week.in November he avoided my calls. And now in December he has finally acted, only after I contact the corporate office.
HELP: If anyone has any information that could help me in this endeavor please do not hesitate to contact me at Thank you
Jacob
Houston, Texas
U.S.A.
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