We decided to take advantage of the complimentary 3days-2nites offer. We called ahead to see if was OK to bring our boat, and also if it was Ok to meet our children and grandchildren Sunday at the preserve for a picnic. We were told that would be Ok, they took their names, and said that there may be a $5 charge. We said that would be Ok. We were also told that because it was a small lake, with a no-wake policy, and 5HP restriction, we could not bring our boat. When we arrived, we again mentioned that we planned to meet our children Sunday, and were assured by the "rangers" and our "Guide (salesperson) that this would be no problem. Our guide took us to our campsite, and we confirmed the tour & presentation meeting for 9am Saturday morning.
After setting up camp, while walking around the preserve we couldn't help but notice that others had brought their boats (over 5HP), and were using them. The next morning, when we met our guide, we mentioned this, he apologized for this, saying that it must have been a misunderstanding on the part of the rangers.
The presentation and tour were good, Josh was courteous, and seemed fairly knowledgeable of membership options, willing to answer most questions that we had. We saw him several times during the day, and discussed various aspects of membership. While not pushy, he did ask if we were considering it (as a good salesperson should), we told him "not yet"-that were still considering it.
Later that afternoon, we met Josh in the Adult Lounge, and told him that we had decided against it, and discussed the reasons why. He seemed understanding, and said that he would be around if we had more questions.
We really enjoyed our stay, until Sunday. After church services, we went back to our campsite to wait for our kids. We had left them a voice mail Saturday evening, giving them our site# to give to the ranger at the gate when they came in, and confirmed the time, 11am.
We waited until 11:30, at which time we called them, got their voice mail.
At 1pm, we went up to the Lodge, called them again. Not home. We left at 1:45pm. When driving out, we stopped at the gate. My wife asked if our guests had arrived. She was told no, but if they had, they would have been waved on thru to meet us. When arriving home that afternoon, there was a voice mail from my son.
He said that they had arrived at the gate about 11:10. He told the rangers at the gate that they were to meet us, and gave them our campsite#. The ranger held them at the gate, told him that they attempted to locate us and could not find us (we were at the campsite!); that they called the sales office, that the sales office could not locate us. My family was turned away at the gate.
I called Josh, and he said that he was the only salesperson there at the time, and had not been called. I told him what had happened, he blamed it on the rangers.
Because of our conflicting schedules, visits with our children and grandchildren are rare.
This was an excellent opportunity for us ruined by your 1000 Trails personnel.
Bruce & Debbie
Auburn, California
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