I signed up to a World Gym on 1/3 and signed a contract for a year. The total cost was $600. I gave a down payment of $100. I was told by Robert who is the manager at the gym that the office that takes care of the payments does not accept cash. So, I was told to purchase a debit card from the local currency exchange. That is exactly what I did. I put $500 on that card. I provided all the necessary information to ASF International and asked them to draft the entire amount of $500 at once.
For some odd reason, my account was setup to draft monthly payments, and it turns out that they had problems doing that. I kept receiving slips from them that they could not draft my monthly payment which got me very angry and I was calling everyday to try ro resolve this issue and it was never resolved. The card was good, it had an expiration date of 3.
Finally, I called them to say that I don't have the nerves to keep calling everyday to try to resolve the issue, so I decided to cancel my account. I was told to fill out the appropriate paoerwork on their website and to mail it in along with copies of the contract, receipts and any money that I owe them for previous months. (I knew I didn't owe them anything, up to this point because they were drafting payments from my card).
So, I mailed in all of the paperwork and the money order for the months of March and April.
I called a week later to find out if they have received it, it turns out that they did not receive neither the cancellation paperwork nor the money order. At that point I was told by ASF International customer service representatives to email the cancellation paperwork and to attach copies of contracts, receipts, etc. I did just that.
As far as the money order was concerned, I had to call my local bank to find out what happened. It turned out that the money order was cashed on April 24. I called ASF International once again to let them know that the money order was cashed, they checked and confirmed it. They stated that I must wait about 10 days for the cancellation paperwork to be processed.
In the meantime, I was still receiving statements of payments that needed to be made, including for the month of May, which just started. On 5/7, I received a letter from ASF International stating that my cancellation was denied because the reasons that I stated in the application did not match the terms and conditions in the Retail Sales Contract.
The reason that I gave for the cancellation was that there were problems drafting the payments and I had to call everyday to try to get the problem resolved and it never was. I called ASF International on 5/7 in regards to the letter that I received about the cancellation, I told them that for one, I do not have a job right now so they can forget about any future payments, and two, I recently just visited the doctor and received a ststement that I'm not allowed to take part in such activities as working out at the gym.
To add to all of this as someone stated that the 800 number is a bogus number because you wait for about 30 minutes before somebody ANSWERS THE PHONE. Also in the letter they say that they are very sympathetc, that is a bunch of crap. I would love to hear from anybody else who has had problems with ASF International. So far I noticed 10 complaints.
It would probably help if everyone filed a complaint with their Attorney General and Better Business Bureau, which is what I did. This company needs to be out of business for all the innocent lives that they have ruined financially!!!
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