I purchased the x 360 Scooter (and the extended warranty, totalling $238.94) for my daughter. The scooter came to me with a broken rear rim and a bulging tube. I immediately called and only got answering machines. I was finally able to reach someone in sales and i was told to fill out a technical ticket online. And i did. I never received a phone call from these people. About a week (7 days) later i received a used, dirty back wheel assembly from them thru fed-ex, and it was the wrong tire and mechanisms for the scooter i ordered. So i called again and was told by the sales guy to fill out another technical ticket online. And i did. This is the reply that i received. "We offer a 30-day Parts Only Warranty on all our scooters. This warranty begins upon delivery. (We do not accept returns). If your scooter is still within the 30-day warranty we will be more than happy to send you the parts you require, *free of charge, in compliance with our warranty policy. To view our complete Warranty and Return policies please refer to the below link. Thank you.
X-tremescooters.com/owning/warranty.html
*X-Treme will pay for standard shipping service costs on the first warranty shipment only. (Any additional warranty parts that are needed will require the customer to pay all shipping and handling costs.)
Thank you,
Chad"
So now what do i do? I have already called my bank and i am in the process of backcharging the amount from my credit card. Maybe then will i receive a phone call from them.?
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