I purchased some SVHG irons from Best Buy Golf Supply online and received them very quickly. I really enjoyed them and didn't have any problems until the faces started to concave on the 3,4, and 5 irons. I called in to the company and the service rep told me to send them in and they will replace them. I only had to pay shipping. I was a little upset that I had to pay shipping for defective merchandise but I sent them anyway. They were sent over a month ago and received over a month ago (I certified the package so I could check when it arrives.) I have called 3-10 times a day to talk with someone yet no one answers the phone. I have sent 3 emails yet no one has returned my message. I have even threatened with legal action.
To this day, I still can't get a hold of anyone and I am getting more and more frustrated. Reading the rebuttals of posts on this site are kind of funny. It seems like they have an excuse for everything. Car accidents, firing of poor managers, etc. Good customer service is SERVING THE CUSTOMER. THey don't serve the customer and then they blame something else for it. I want my clubs back, my money back, and I want a different set of new clubs so I won't have to worry about this again if my clubs are defective again. I can't wait to see a rebuttal from the company so I know there are actually humans working there. P.S. Try responding to your customer's emails and voicemails... That would be customer service.
Below is the Business Philosophy of this company. Or should I say the fraudulant philosophy of this company.
Business Philosophy
The foundation of our business is built on superior customer service and providing great prices on the most popular products. We treat every single customer as a VIP customer. We are dedicated to creating and upholding a new standard for online customer service. Best Buy Golf Supply's commitment is to offer the latest in golf technology at the lowest prices guaranteed and provide outstanding customer service. We do this by manufacturing golf equipment at our location. We use only the best names in component heads, shafts and grips in the business. We do not hire golf professionals to play our equipment and increase the cost to you. We fully understand that online purchasing is very difficult. The only way to keep our customers happy is by offering exceptional service. Provide a safe and pleasant shopping experience and offer the best products at the best prices. When you buy from Best Buy Golf Supply, you can be confident that you paid the lowest possible price.
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