I purchased a men's diamond ring in Feb.in April the diamond had fallen out. At the time I was asked to at my expense to send the product back to get it fixed. On 16th April I was assured that the diamond would be securely fixed and that I wouldn't have issues with this ring again.
Now in Nov the ring has fallen out again! On both occasions I emailed Jennifer at [email protected]. The ring has a manufacturing fault and cannot hold a diamond successfully. This product was not cheap to purchase! They are willing for me to keep paying more money at my expense to have it fixed even though the fault lies with your product. I feel the purchase agreement between seller and buyer has been breached as all they have offered is limited options all at my expense with a shabby product not fulfilling what it has advertised.
I offered a compromise whereby you exchange the product without the diamond and refund me for the diamond that is causing the distress.
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