Complaint / Review
Doubleday Large Print Book Club
Doubleday Unreasonable and Poor Service
I signed up for Doubleday Large Print book club on behalf of my aging mother-in-law who wanted large print books to read. I ordered a few books under the initial contract and they were received. Within a few days, my mother-in-law went into an assisted living center and was unable to enjoy any further books. I did not ask for my money back or ask to be released from my contract. I did call and ask that they allow me to purchase something other than Large Print books (regular books, audio books, calendards, DVDs, anything really that my family could use.) I thought this was a reasonable request. I was told that the club only offers Large Print books and that I would be required to fulfill the purchase requirements. A few months later, I received a notice that the Club had charged $99.24 to my registered American Express for "the four remaining books required to complete the membership." The total was calculated by "taking the number of remaining books I agreed to buy, multiplied by the club's average book price (including S&H and sales tax.)" I went online to place an order, but after I spent 30 minutes making selections, I was told my account was suspended, to call customer service. I called customer service and spent 10 minutes waiting for an answer. When I finally got one, I was told I could not buy anything other than Large Print books - despite the fact that I had found otherwise through the website. I complained, but was given no other options. I picked out four books - which come to a total much less than the $99.24 I was charged even when adding S&H and tax. I again asked about this and was given no other options. This seems outrageous to me. I won't be using Doubleday for anything else in the future.
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