I called T-Mobile USA cancellation department to cancel one of my multiple out-of-contract lines on October 20. The Customer Service Rep at the cancellation department lied to me on 4 counts offering me a brand new Smart Phone for free if I would keep the line. He lied to me within the same hour on 4 different counts to get my lines renewed and back on contract. Sadly, I believed him.
Later on while speaking with a different customer service rep, I realized that I was duped by the other one who had me renew my lines fraudulently!!! Now, they tell me I cannot go back to my old out-of-contract plan and that I won't get my promised product credit. They are notorious scammers. I hope our collective action by spreading the truth about their lies, and unethical and fraudulent practices will bring about some result.
T-Mobile USA's deceptive, fraudulent scamming tactics is unacceptable!
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