This company sold us 53K contacts of IT personnel in the UK. They guaranteed 99% deliverability. That is, less than 1% of the email addresses we purchased would receive a "hard bounce." (A hard bounce is one that is no longer valid, such as "this person is no longer at this email address.") What we experienced was that 50% of the email addresses were bouncing.in addition, the rest of the contact information was completely wrong. The person's name would match their email address, but the address and phone number would be for a completely different company!
We reported this to prospectemail.net, who seemed very surprised and offered us a complete refund.
And then they stopped responding to our emails and phone calls.
I filed a dispute with our CC company, but unfortunately checked "did not received service" instead of "service not as described." The company claimed that they gave me the service (since I did download the contacts), and that was that. I protested with further information, and the bank informed me that once a dispute has been opened with one type, it cannot be changed to another type.
Meanwhile, prospectemail.net gets to enjoy $3000 of our money for doing absolutely nothing.
Thieves. Nothing but thieves.
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