On 10/6/04 I spoke with "Jesse" regarding on-going issues of shipment and billing of product. I was being shipped at a lesser quantity and higher billing than had been requested (and billed previously). He grew very agitated and attempted to engage in threating behavior as well as hanging up on me. I then called back and asked for the Supervisor I was told I was speaking to him and he said his name was "Jonathan". He explained everything had been changed, well explained is a grand gesture on my part. After trying to get informaion regarding shipping and billing procedure and practices he denied everything, despite my telling him I had all the documentation to cupport my claim, additionally I inquired about the guarantee and I was informed that "there is not a guarantee". If you look on the Web site today you will see the guarantee has changed, but it does exsist.
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